Check what you have
Regarding confirmation of your possession
◎Check your hand
The texture of the fabric, the color, the atmosphere, which is difficult to feel on the screen,
You can take your time at home and see how it goes with your kimono and obi.
If you would like to check the availability of the product, please apply according to the procedure below.
1. Click on the product you are interested in
2. From the details of your request, click on the item you would like to confirm.
3.Click on your desired details at the time of purchase based on whether the item is tailored or not.
4. Add to cart
5. Proceed to the payment procedure (payments can only be made by credit card or bank transfer)
When delivering the product, after confirming payment,
After confirming the delivery date, we will ship it to your home.
Provisional payment can only be made by credit card or bank transfer.
Payments made using credit cards for which you have applied for in-hand verification will be treated as provisional payments.
There are no charges to the customer at this point. Once the purchase is confirmed, the final payment procedure will begin.
If you choose to pay by bank transfer, the item will be shipped after confirming the transfer amount on the business day of our store.
(Customers are responsible for paying the transfer fee when applying for proof of ownership.)
◎Flow after receiving the product
・When viewing the items, please place a cloth on the floor.
We will also send white gloves. Please use it when touching the product by color or coordination.
・Please contact us for purchase or return within 3 days after receiving the product.
・If you wish to return the item, please ship it to our store within 4 days including the date of arrival of the item.
・Please use the same method of return shipping as possible when you received the item.
Email email@example.com Phone 0166(26)2575
If you contact us by email, please wait for our reply.
If you do not receive a reply, we apologize for the inconvenience, but please contact us again by phone.
◎Product shipping cost at the time of confirmation
If delivered from here, shipping costs will be borne by our store.
The shipping cost when the customer returns the item (or returns it once when proceeding to tailoring) is The cost will be borne by the customer.
◎Confirmation upon return
・Once we have confirmed that there is no dirt or damage on the product, we will cancel the provisional payment or cancel the payment by bank transfer.
Your refund will be refunded. (In case of refund by transfer, the transfer fee will be borne by our store)
*We cannot accept returns of used items or items that have already been processed.