Description based on Specified Commercial Transactions Law
store information
Store name
Kimono Sugi official online shop
business person
Sugiwo Co., Ltd.
Operation manager
Kazuyuki Sugio
telephone number
0166-26-2575
email address
info@sugio.info
product price
Displayed for each product (10% tax included in product price)
postage
Free shipping nationwide for orders over 33,000 yen
About payment methods
Payment method
Credit card (VISA/MASTER/AMEX/JCB)
Convenience store payment/bank transfer
Shipping method
Shipped by Yamato Express
Shipping area
It will be within Japan.
Delivery time
If there is no delivery date specified or if there is no need for processing etc.
After payment is confirmed, we will ship within the next 3 business days.
If there is any processing on the tailoring or other outer material,
Example: Obi (after determining dimensions) will be shipped in approximately 40-50 days
Kimono (after the dimensions are confirmed) will be shipped in about 40-60 days
Returns/Exchanges
Please contact Sugino within 2 days after receiving the product, and please ship it to our store within 4 days after receiving the product.
If the product is returned to us without prior notification, we will not accept a return or exchange. Please note.
We cannot accept returns for items that have already been modified, such as processed or tailored.
return shipping fee
Exchanges or returns due to defective products will be at our store's expense, and all other shipping charges will be at the customer's expense.
Refund method
Refunds will be made by bank transfer.
Transfer fees will be borne by our store if the item is defective.
Transfer fees for other reasons will be borne by the customer.