Description based on Specified Commercial Transactions Law

 
 

store information


Store name


Kimono Sugi official online shop

business person


Sugiwo Co., Ltd.

Operation manager


Kazuyuki Sugio

telephone number


0166-26-2575

email address


info@sugio.info

product price


Displayed for each product (10% tax included in product price)

postage


Free shipping nationwide for orders over 33,000 yen

About payment methods


Payment method


Credit card (VISA/MASTER/AMEX/JCB)
Convenience store payment/bank transfer

Shipping method


Shipped by Yamato Express

Shipping area


It will be within Japan.

Delivery time


If there is no delivery date specified or if there is no need for processing etc.
After payment is confirmed, we will ship within the next 3 business days.
If there is any processing on the tailoring or other outer material,
Example: Obi (after determining dimensions) will be shipped in approximately 40-50 days
Kimono (after the dimensions are confirmed) will be shipped in about 40-60 days

Returns/Exchanges


Please contact Sugino within 2 days after receiving the product, and please ship it to our store within 4 days after receiving the product.
If the product is returned to us without prior notification, we will not accept a return or exchange. Please note.
We cannot accept returns for items that have already been modified, such as processed or tailored.

return shipping fee


Exchanges or returns due to defective products will be at our store's expense, and all other shipping charges will be at the customer's expense.

Refund method


Refunds will be made by bank transfer.
Transfer fees will be borne by our store if the item is defective.
Transfer fees for other reasons will be borne by the customer.