store information

Store name

Kimono Sugi official online shop

business person

Sugiwo Co., Ltd.

Operation manager

Kazuyuki Sugio

telephone number

0166-26-2575

email address

info@sugio.info

product price

Displayed for each product (10% tax included in product price)

postage

Free shipping nationwide for orders over 33,000 yen

About payment methods

Payment method

Credit card (VISA/MASTER/AMEX/JCB)
Convenience store payment/bank transfer

Shipping method

Shipped by Yamato Express

Shipping area

It will be within Japan.

Delivery time

If there is no delivery date specified or if there is no need for processing etc.
After payment is confirmed, we will ship within the next 3 business days.
If there is any processing on the tailoring or other outer material,
Example: Obi (after determining dimensions) will be shipped in approximately 40-50 days
Kimono (after the dimensions are confirmed) will be shipped in about 40-60 days

Returns/Exchanges

Please contact Sugino within 2 days after receiving the product, and please ship it to our store within 4 days after receiving the product.
If the product is returned to us without prior notification, we will not accept a return or exchange. Please note.
We cannot accept returns for items that have already been modified, such as processed or tailored.

return shipping fee

Exchanges or returns due to defective products will be at our store's expense, and all other shipping charges will be at the customer's expense.

Refund method

Refunds will be made by bank transfer.
Transfer fees will be borne by our store if the item is defective.
Transfer fees for other reasons will be borne by the customer.