User Guide


About payment

Payment method

You can choose from the following payment methods:

・Credit card (VISA / Master Card / American Express / JCB)
・Convenience store payment ・Bank transfer

credit card

■Types of cards that can be used
VISA / Master Card / American Express / JCB

■Number of payments
Lump-sum payment only

■Card holder name
As a general rule, we do not accept credit cards that are not in the name of the orderer. If you do not have a credit card in your name, please choose another payment method.
*auPay prepaid card is a prepaid card equipped with the MasterCard brand.
Therefore, you can use MasterCard for payment at the time of delivery.
*LINE Pay card is a prepaid card with JCB brand. Therefore, it can be used as a JCB card for payment at the time of delivery.
*The above information is for payment only with the credit card installed. Prepaid cards that do not carry credit card brands and smartphone payment services such as ○○Pay cannot be used.

Convenience store settlement

This is a payment method that allows you to pay in advance at a convenience store.
*The upper limit of the product amount when using convenience store payment is 300,000 yen.
If you wish to purchase more items, please use other payment methods (credit card, bank transfer).

The item will be shipped after payment is confirmed.
A handling fee of 190 yen will be charged separately.
Please make the payment together with the product price [within 2 days of placing your order]. Please note that if you do not pay within the deadline, your order will be automatically canceled.

■Available convenience stores
7-Eleven, Family Mart, Lawson, Ministop, Daily Yamazaki, Seicomart

■Payment method
After confirming your order at our shop, your payment number will be displayed after the convenience store selection screen.

Bank transfer

After confirming your order, please transfer the payment to the bank account below, and we will ship the product after confirming the transfer.
Please note that the transfer fee will be borne by the customer.

*Payment destination is as follows.
Account holder Sugio Co., Ltd.
Hokuyo Bank Asahikawa Chuo Branch Regular 3585384
Asahikawa Shinkin Bank Main Branch Regular 1368255

We do not accept payments from Japan Post Bank, etc. Please forgive me.
*If payment is not confirmed within 4 days from the order date, the order will be automatically canceled.

Regarding delivery

about shipping cost

〇Shipping fee when purchasing a product *Free shipping for orders over 33,000 yen. (If the amount is less than ¥33,000, we will ship the item by cash on delivery.)
〇Shipping fee for confirmation The shipping fee will be paid by the customer (cash on delivery) when the item is confirmed, and the shipping fee when returning the product after checking the item will be paid by Sugi (cash on delivery).

[Yamato Transport Shipping]
For Yamato Transport shipping charges, please click here. →

Shipping method

The ordered products are delivered by Yamato Transport.

Yamato Transport Co., Ltd. Service Center
Toll-free number: 0120-01-9625 Reception hours: 8:00 a.m. to 9:00 p.m. (open all year round)
Opinions/Inquiries Kuroneko Yamato luggage inquiry system

Shipping area

It will be within Japan.

About delivery method

Delivery of purchased products or delivery upon confirmation of delivery will be carried out by Yamato Transport. Please note that we cannot respond to other delivery companies.

〇Shipping fee when purchasing a product
*Free shipping for orders over ¥33,000. (If the amount is less than ¥33,000, we will ship the item by cash on delivery.)

〇Shipping fee for confirmation
The shipping fee for delivery will be paid by the customer (cash on delivery), and the shipping fee for returning the product after confirmation of delivery will be paid by our store (cash on delivery to our store).

〇 Yamato Takkyubin delivery fee details
Please check Yamato Transport ( TA-Q-BIN Fare List Nationwide List.

About delivery time

You can choose your desired delivery time.
・Morning delivery (*Time cannot be specified)

When delivering the product or confirming your delivery, please let us know if you have a desired delivery time/date.

*Delivery will take at least one day within Hokkaido, and at least two days outside of Hokkaido.
*If a delivery date is not specified and no processing is required, the item will be shipped within the next 3 business days after payment is confirmed.

About returns and refunds

If you wish to return or exchange an item, please be sure to contact our store directly in advance.
If the product is returned to us without prior notification, we cannot accept returns or exchanges.
Please note.

About refunds

After contacting us with the return method, please send it back to us, and after confirming the returned product, we will process the refund to your designated bank account.
We will provide you with more details via email or phone.

About returns

In the unlikely event that the product is incorrect, dirty, scratched, etc., please contact us within 2 days from the date of delivery.
We will replace the item with a non-defective item or have it remade at our expense, and then issue a refund.
We cannot accept returns if the product has already been modified, such as processed or tailored.

About the return deadline

Please contact Sugino within 2 days after receiving the product, and please ship it to our store within 4 days after receiving the product.


If the item is defective, we will bear the shipping costs. (Please send the item by cash on delivery)